How can we help you ride?

Yes, most tours require a valid motorcycle license appropriate for the bike you'll be riding. Some operators offer tours where you ride as a passenger on the back of a guide's motorcycle. Always check the specific tour requirements before booking.

Tour difficulty varies widely. Beginner tours stick to paved roads with gentle curves, while advanced tours may include off-road sections, challenging terrain, or high-altitude riding. Each tour listing clearly indicates the required skill level and experience.

This depends on the tour operator. Some tours are designed for riders bringing their own bikes, while others provide motorcycles as part of the package. Check the tour details or contact the operator directly to confirm.

Most tour operators have support vehicles and mechanics available for guided tours. If you're on a self-guided tour with a rental bike, operators typically provide roadside assistance contact information. Always clarify breakdown support before booking.

To become an operator, click "Become an Operator" in the navigation menu and complete the application form. You'll need to provide business details, insurance information, and verify your identity. Our team reviews applications within 3-5 business days.

Moto Mass charges a commission on completed bookings. The exact percentage depends on your subscription tier. There are no upfront listing fees—you only pay when you earn. Visit the operator dashboard for detailed pricing information.

Once approved as an operator, you'll have access to the Operator Dashboard where you can create, edit, and manage all your tour listings. You can set availability, pricing tiers, upload photos and videos, and track bookings all in one place.

Payments are processed after the tour is completed. Funds are typically transferred to your connected bank account within 5-7 business days. You can track all payments and pending payouts in your Operator Dashboard.

Browse tours using our search and filter options, select your preferred dates and group size, then click "Book Now." You'll be guided through a secure checkout process. Once payment is confirmed, you'll receive a booking confirmation email with all the details.

We accept all major credit cards (Visa, Mastercard, American Express) and debit cards. Payments are processed securely through Stripe. Some operators may offer additional payment options—check the tour listing for details.

Cancellation and modification policies are set by individual operators and displayed on each tour listing. Most operators offer full refunds for cancellations made 7+ days before the tour date. Check your booking confirmation for specific terms.

Absolutely. All payments are processed through Stripe, a PCI-compliant payment processor. Your card details are encrypted and never stored on our servers. We also offer buyer protection for eligible bookings.

Gear provisions vary by operator. Many provide helmets and basic safety gear, while some offer full riding gear packages including jackets, gloves, and boots. Each tour listing specifies what's included. We recommend bringing your own gear when possible for the best fit.

We strongly recommend travel insurance that covers motorcycle activities. Some operators require proof of insurance before the tour. Check with your insurance provider to ensure motorcycle touring is covered, especially for international trips.

All operators on Moto Mass must meet our safety standards, including proper licensing, insurance, and equipment maintenance. Many operators provide pre-ride safety briefings, first aid kits, and communication devices. Check individual listings for specific safety features.

Guided tours have support staff trained in emergency procedures. For any tour, you'll receive emergency contact information before departure. We recommend saving local emergency numbers and having travel insurance with emergency evacuation coverage.

Moto Mass is a marketplace connecting motorcycle enthusiasts with tour operators worldwide. We make it easy to discover, compare, and book motorcycle tours—from scenic day rides to multi-week adventures across continents.

Click "Sign Up" in the top navigation and enter your email address. You can also sign up using your Google account for faster registration. Once registered, you can save favorite tours, manage bookings, and leave reviews.

Passenger policies vary by tour. Look for tours marked as "passenger-friendly" or check the tour details for passenger information. Some tours offer dedicated passenger spots, while others may charge an additional fee. Contact the operator directly for specific arrangements.

After completing a tour, you'll receive an invitation to leave a review. Reviews include a star rating and written feedback. Only verified riders who completed a booking can leave reviews, ensuring authentic feedback for the community.

You can reach our support team by emailing support@motomass.com. For urgent booking issues, use the "Contact Us" button at the bottom of this page. We typically respond within 24 hours on business days.